Job Overview
- Oversee performance and operations for Multiple branches with a district.
- Ensuring seamless fulfillment processes across different locations which include different retailers.
- Work closely with the store supervisor to evaluate, develop and ensure that all fulfillment processes (within the store) and workflow is being followed.
- Supervise the shopper process of daily orders.
- Supervise the full process of picking of orders, to segregation & packing
- monitoring work schedules for the shoppers ● Supervises the team in processing orders and resolving customer complaints (regarding wrong picking)
- Monitor operational policies and procedures to ensure the most efficient and effective processing of delivery orders; control of damages, errors and mis-picks; and excellence in customer service levels
- Assist in coaching and training new employees (store supervisor)
- Ensure adherence of the shoppers to the agreed upon processes and policies
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