Specialist, Strategic Account Management

Vendor management Function

• Manage key vendors for foodpanda, including conducting store visits, troubleshooting problems, fostering loyalty, and acting as the main contact
• Assist in strategic planning to improve shop performance
• Monitor and analyze account performance, proactively addressing issues, and coordinating with marketing for effective campaign execution
• Negotiate with vendors on commissions and exclusivity to support revenue, coordinate for deals and campaigns, and manage high item not delivered rate shops
• Monitor and analyze KPIs to improve performance, and prepare to discuss these with management
• Collaborate with team and vendors to set up and execute initiatives and projects that enhance growth, profitability, and customer experience
• Responsible for acquiring new vendors as assigned to expand the business portfolio
• Meeting and signing Strategic Key Vendors and getting them on board.
• Ensure continuous growth in orders through – New Vendor Onboarding, Existing Inventory Optimization, and activation

Support Function

• Assist in ad-hoc project rollouts
• Participate in regional monthly meetings
• Collaborate with various departments to enhance vendor performance and address issues
• Support other teams such as QA and Sales by collecting pertinent data
• Complete other tasks as assigned by the line manager