Manager Operations - Local Shops
Full-time Mid-Senior LevelJob Overview
Role Summary
Manage and improve local Local Shops operations through vendor management, optimising processes & best practices as well as developing a strong local operations team. Key focus is to drive operational efficiency to support sales and growth locally.
What's on your plate?
Accountable for local Local Shops operational performance including both commercial & operational KPI's.
Accountable for 3PL procurement including performance analysis and monthly invoices.
Accountable for picker performance UTR and hygiene as well as attendance.
In charge of local content team including scanning stores and menu discrepancies as per OKRs given.
Work with Head of Local Shops to shape the strategy/plan to achieve targets, ensuring regular reviews and pre-prioritisation.
Create and maintain a strong partnership with the Sales team; collaborate on strategy, priorities and opportunities.
Work with Regional Ops team to be the local market ops stakeholder; highlight opportunities, gain support and share any local initiatives.
Work closely with key accounts on performance, opportunities and leverage relationship to build local market insights.
Scope and deliver local initiatives to improve ops metrics quantified with data analysis.
Drives the team to deliver consistent results & improvements across all Local Shops verticals.
Consistently reviews performance, highlighting successes and areas of improvements supported by a target action plan.
Expert in local operational process/procedures, continually evaluating, simplifying, removing non-value adding tasks and auditing compliance.
Ability to think outside of the box, innovate where product/processes are not available and challenge ways of working.
Leads by example and provides in-depth training to the team.
Drive team focuses on objectives and goals by building a cohesive team that drives results through maximum efficiency.
Share best practices, successful initiatives with our markets to support.