Job Overview
- The role holder will be expected to work closely with multiple stakeholders across departments to analyze current vendor performance and enhance the ones work in the best interest of the company. You are also to establish good relationships to ensure a smooth experience for vendors.
- In charge of preparing/updating onboarding materials.
- Provide face-to-face/call training to vendors as requested by Sales and Key Account Management Team and Partner Service to vendors on "how to sell on foodpanda” when needed.
- Performance Tracking: own reports/dashboards on Salesforce especially Transmission Issue Cases and JIRA Ticket such as hardware, connectivity and application issues.
- Update devices status for delivered & collected devices
- Resolve vendor disputes or issues quickly and efficiently.
- Organize and track replacement documentation between the company and vendors.
- Provide monthly reports for damage & used devices.
- Coordinate with APAC for device issues and raise bug tickets to resolve.
- Other ad hoc tasks as assigned
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