Team Lead Rider On Ground Ops

Role Summary

Managing and improving the rider performance of allocated zone/s within a city. Taking ownership of rider service levels by measuring compliance, finding performance gaps and execute a plan to fill performance related gaps

What's On Your Plate?

• Monitor and improve Rider Performance and Compliance

• Lead Rider Recruitment for the allocated zones

• Lead a Team of Rider Coordinators and/or Rider Captains

• Manage rider roster with proper allocation of shifts/breaks/off-days etc

• Supervises rider onboarding and training schedule with Rider Trainer and Rider Supervisor

• Inventory management and usage compliance of Rider equipments

• Groom rider quality (behaviour, appearance, professionalism, presentational etc)

• Setting up a performance improvement plan to improve performance of low performing riders

• Reduce rider complaints originating from customers

• Monitor riders performance on individual level and responsible for coaching/warning riders

• Audits fleet appearance & rider behaviour via on ground visits