Manager, Shops Operation

As the Shops Operations Manager, you will help improve the end-to-end operating model and performance of longtail Shops vendors across Pandora’s markets. Your mission is to use data to identify operational gaps, understand their root causes and translate insights into scalable solutions. You will work closely with local teams, the Centre of Excellence and regional stakeholders to standardise processes, automate manual work and improve vendor growth, retention and operational efficiency.

Responsibilities

• Own It – You take ownership of the operational and commercial performance of longtail Shops vendors. You monitor agreed KPIs, identify gaps and ensure that issues are followed through from analysis to implementation and impact measurement.
• Dive Deep – You analyse vendor and portfolio data to uncover the drivers behind performance gaps, operational bottlenecks and vendor behaviour. You conduct root-cause analysis to determine whether issues are driven by processes, systems, ownership, capacity or execution quality.
• Deliver Value Fast – You translate analytical findings into practical and scalable solutions. This may include process improvements, automated workflows, vendor segmentation, SOPs, self-service journeys and structured Centre of Excellence or Account Manager interventions.
• Bring Good Vibes – You collaborate effectively with local Commercial teams, the Centre of Excellence and regional stakeholders. You create transparency around performance, priorities, responsibilities and delivery timelines, while supporting constructive and solution-oriented discussions.
• Raise the Bar – You continuously review the longtail Shops operating model to identify opportunities for simplification, standardisation, automation and optimisation. You help regionalise successful practices and establish consistent performance-management standards across markets.
• Stay Humble – You remain close to operational execution by seeking input from the teams using the processes and tools you develop. You challenge your own assumptions, remain open to feedback and refine solutions based on data, practical experience and measurable results.