Assistant Manager, Vendor Operations

Job Summary

The Vendor Operations Manager is a critical role dedicated to shaping and optimizing the Marketplace Experience for Bangladesh. Serving as the country point-of-contact, this individual will manage the performance of end-to-end processes for vendor incubation, ensuring a timely and seamless integration of vendors onto the foodpanda platform. You will play a pivotal role as the subject matter expert on vendor performance, partnering with functional and local Commercial teams to drive operational excellence, reduce bottlenecks, and implement scalable strategies tailored to varying restaurant volumes.
 

Job Responsibilities: 

End-to-End Vendor & Marketplace Operations

• Onboarding & Incubation: Act as the main country point-of-contact managing the end-to-end process performance for onboarding and incubation of new vendor partners. Ensure a timely, seamless integration and set vendors/restaurant partners up for success upon joining the platform.

• Vendor Performance: Serve as the dedicated subject matter expert on vendor performance challenges and proactively drive strategic improvements.

• Operational Excellence: Identify operational bottlenecks, propose effective solutions, and implement best practices to drive efficiency, reduce cycle times, and enhance overall processes.

Strategic & Cross-Functional Collaboration

• Cross-functional Alignment: Work closely with cross-functional teams and the local Commercial department to improve the onboarding, incubation, and device delivery experience.

• Scalable Processes: Partner closely with functional teams to develop scalable strategies for onboarding and operational topics to accommodate varying restaurant volumes, ensuring absolute efficiency and consistency.

Team Management

• Direct People Leadership: Manage, mentor, and lead the operations team to achieve common organizational goals, as team management experience is a must.