Regional Operations Manager (They/She/He)

As a Regional Operations Manager, you will be responsible for the operational metrics and supply status of all cities in Poland, reporting to the Head of Operations. The couriers are a key player in Glovo’s marketplace, and you will need to ensure the long-term sustainability of the fleet, as well as its daily performance.

THE JOURNEY

• Analyze daily and weekly operational metrics with a macro view for the long-term success of all cities in the country

• Develop country and city level UX strategies and execution plans, ensuring they are delivered by the team

• Optimise the courier earnings structure in 100+ cities on a daily, weekly and monthly basis

• Ensure Glovo is the number one app of choice among couriers

• Lead country wide projects to increase efficiency, reduce delivery time, keep under control costs and improve quality

• Coordinate cross department projects between operations and other teams (commercial, q-commerce)

• Understand, deep-dive and have complete awareness of the country’s supply situation at all times

• Get to know the fleet of the region, be hands-on and active part of the courier support initiatives

• Define and execute high-impact engagement and retention projects

• Make data-driven decisions to identify best practices and improve regional performance.