Coordinator Rider On Ground Ops

Role Summary

Managing and improving the rider performance of allocated zone/s within a city. Taking ownership of rider service levels by measuring compliance, finding performance gaps and execute a plan to fill performance related gaps

What's On Your Plate?
 

• Monitor and improve Rider Performance and Compliance
• Lead Rider Recruitment for the allocated zones
• Lead a Team of Rider Coordinators and/or Rider Captains
• Manage rider roster with proper allocation of shifts/breaks/off-days etc
• Supervises rider onboarding and training schedule with Rider Trainer and Rider Supervisor
• Inventory management and usage compliance of Rider equipments
• Groom rider quality (behaviour, appearance, professionalism, presentational etc)
• Setting up a performance improvement plan to improve performance of low performing riders
• Reduce rider complaints originating from customers
• Monitor riders performance on individual level and responsible for coaching/warning riders
• Audits fleet appearance & rider behaviour via on ground visits