Agent, Incubation & Experience

Training Delivery:

•    Conduct in-person and virtual training sessions for new vendors on the use of tablets and the vendor portal.
•    Demonstrate the functionalities and features of the tablet and vendor portal, ensuring vendors understand how to perform essential tasks (Order processing & modification, item unavailable, NS update, invoice clarity, resto portal login etc)

Vendor Support:
•    Provide ongoing support to vendors post-training to address any questions or issues.
•    Troubleshoot technical problems related to tablet operations and the vendor portal.
•    Maintain a knowledge base of common issues and solutions for vendor reference.

Feedback and Improvement:
•    Gather feedback from vendors on the training process and materials.
•    Continuously assess and improve training programs based on vendor feedback 
•    Collaborate with the product development team to stay updated on new features and changes to the tablet and portal.

Training Materials Development:

•    Develop and update training manuals, user guides, video tutorials, and other educational materials.
•    Customize training content to meet the specific needs of different vendor groups.

Reporting and Documentation:

•    Maintain accurate records of training sessions and vendor attendance.
•    Prepare reports on training activities and vendor performance post-training.