Job Overview
- Start with customer, end with customer
- Resolve onsite and remote IT issues.
- Identify and assess user problems.
- Troubleshoot software and hardware issues.
- Setup staff accounts and platform installations.
- Meet performance KPIs, SLAs, and CSAT targets.
- Business travel may be required within local markets.
- Own it End-to-End in technical capabilities
- Configure and install hardware, software, and door access & CCTV systems.
- Perform basic network troubleshooting.
- Manage scheduled maintenance and upgrades.
- Support Audio and Visual needs for meetings and events.
- Scale IT through governance
- Track and manage IT assets throughout their lifecycle.
- Log and process technical support tickets.
- Assist in addressing security incidents.
- Enforce and advise on IT policies and compliance.
- Vendor Management & Procurement:
- Manage technical procurement following internal policies.
- Monitor vendor delivery against contracts and orders.
- Continuous Improvement
- Improve processes and implement changes for the organization.
- Maintain technical guides and knowledge-base articles.
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