Customer & Commercial Strategy Manager / Senior Manager (Customer Strategy & Design)

We are seeking an experienced Customer & Commercial Strategy Manager / Senior Manager for a permanent role at our Helsinki office. You will work in the following areas: 

• Growth Strategy: Define future markets and revenue streams. 
• Customer Strategy: Identify target customer segments, product mix, and channels. 
• Commercial Excellence: Ensure profitable market entry and new business value. 
• Digital and AI Strategy & Products: Explore technological opportunities and develop future digital and AI-enabled products.

Key Responsibilities

• Conducting market research, customer segmentation, and competitive analysis. 
• Defining strategies to enhance customer engagement, loyalty, and satisfaction. 
• Aligning customer strategy with business objectives. 
• Planning and executing strategies, establishing, measuring, and following up on KPI frameworks. 

Roles and Responsibilities 

• Offering Development: Lead the development of customer & commercial strategy offerings, methodologies, and points of view. 
• Business Development: Build client relationships, lead sales teams, and craft market propositions and shape proposals to client needs.
• Project Delivery: Manage project teams and deliver impactful client projects. 
• People Development: Coach and support junior colleagues.

What Do We Offer 

• An ambitious team of management consultants, strategists, designers, and technical experts. 
• A flat hierarchy with delegated responsibility and growth opportunities. 
• Access to a global network of 470,000+ professionals in 150 countries. 
• Opportunities to work on impactful projects with leading companies. organisations.
• Tailored coaching for career development and growth. 
• Flexibility of a hybrid work environment, allowing you to balance work and personal commitments in a way that suits you best.