Product Coordinator - Sport Travel

Product Coordinator

Mike Burton - Destination Sport Group

This is a hybrid role based in our Gloucester office, you must live within a commutable distance.

As part of Destination Sport Group (“DSG”), Mike Burton create and deliver major brand, customer and revenue focused ticketing and travel programmes around the globe, working in direct partnership with organisations that include the British & Irish Lions and England Rugby. https://mikeburton.com/

Reporting to the Head of Commercial Product and Distribution of the Mike Burton Group and sitting in a team that includes Marketing, Insight and Sales, the Product Coordinator is responsible for the creation, costing, building of products and the managing of product stock levels. Working closely with departments across the business to gather information and appropriate package elements to develop innovative products.

No two days are the same in this sales focussed role but on a typical day you will 

• Work collaboratively with the organisation’s travel, accommodation, events and customer service departments to design market-leading and customer-focused experiential itineraries that are relevant and appealing to the customer.

• To help to build, test and refine new and existing products to ensure each product offering is on brand and promotes the correct messaging and inclusions.

• To help with the collation of all costs and services from the internal departments for the product range.

• Deliver a wide range of products that sit within the roadmap that has been agreed with the Head of Commercial Product and Distribution and the wider business, ensuring that all products are made available for launch and are on-sale on agreed dates.

• Ensure regular and timely monitoring of sales figures in line with product availability and requirements for bespoke, new and additional product in line with demand.

• Assist in the creation of data and insight for market intelligence and customer insights.

• Constantly strive to create and develop sales-focused and relevant product that matches customer demand and is innovative and progressive, where relevant, within the applicable product sector.

• Have a constant and detailed understanding and assessment of the competition and the travel industry to ensure the organisation’s product is at the forefront of relevant market factors, including price, inclusions, structure and innovation.

• Continually work closely with the sales, marketing and customer services teams to have a swift and informed knowledge of customer feedback as and when events happen.