Senior Service Chain Operations Manager (REF4728F)
Full-time
Mid-Senior Level
Job Overview
- Operational planning and / Strategic-conceptual specifications for the control of service provision in time / quality / costs (contract fulfillment responsibility)
- Manage multiple Service Chains for the customer incl. associated costs. In Concrete to have understanding of SC-OPM activities and acting partial as SC-OPM
- Take accountability for E2E customer delivery
- Ensure the quality of services delivered to the customer
- Work closely with the portfolio owner to optimize service delivery.
- Provides solution approval (costing and TT approach) within deals
- Accountable for Customer-impacting projects, including T&T
- In cooperation with Deliveries, agreement on efficiency improvement measures / Conceptual collaboration with the management of the Deliveries to increase efficiency
- Escalation management / take MoD actions in the year
- Quality Monitoring at Delivery unit level
- Regular communication with the delivery as well as with suppliers on performance and quality and communication with the customer with a technical focus
- Technical management and coordination of interdisciplinary project teams – also on an international level
- Internal and external contacts at top management level
- Development of global conceptual and interdisciplinary cooperation strategies (national and international)