Storage Administrator (REF4655W)
Full-time
Mid-Senior Level
Job Overview
- Supports of multiple local/remote systems (private cloud product, virtual platform) for external and internal clients within the set expected service levels, in quality exceeding customer expectations
- Ensures the daily operation of given operation systems
- Processes the incoming tickets
- Incident, change, problem ticket and deployment order handling
- Identifies, diagnoses, categorizes the incidents/tickets and sets priorities
- Forwards the more complex problems to the next level of support
- Pro-active recommendation and execution of automated solutions
- Observes the expected service levels included in the contract
- Reports to the requester of report at the required frequency
- Contributes to solving problems related to customer-specific devices and applications as well
- Solves the majority of the problems; escalates only those that require specialist expertise to the next level of support or to a local partner
- Shares knowledge with colleagues