Customer Support Agent (REF4871J)

Department

This position is filled in the Tolling Services team of Deutsche Telekom IT Solutions Hungary. Together with our partners, we are developing and supporting intelligent electronic tolling solutions for our international customers. We use digital intelligence for a smart service that connects Europe. Using sophisticated technology and our toll box, we are creating a new age of seamless mobility. Our aims are to further develop the currently available services, extend it to further domains and is to become the market leader and most innovative player in European toll business. You will join an international team supporting our customers by providing various components of our tolling solutions.

Main tasks

As customer support agent,

• You will serve as the first point of contact for customers, delivering fast support and ensuring customer satisfaction. The service contacts will be mainly via email or chat messages.
• You approach every interaction with a professional and solution-oriented mindset, always aiming to resolve issues efficiently and effectively.
• As part of a collaborative team, you will be responsible for maintaining a positive customer experience, identifying areas for improvement, and contributing to team growth and efficiency as a First-Line Agent