Experienced Customer Delivery Manager - English speaking (REF4781I)

You will

As Expert Customer Delivery Manager (m/f/d) for hyperscalers (Amazon Web Services, Microsoft Azure, Google Cloud), you will be responsible for the successful implementation of customer projects according to the standard offering modules in the area of hyperscalers. You will work closely with customers to analyze their requirements to find the best fitting offering from our portfolio. Your key responsibilities also include

This includes in detail:

• Managing customer setup in our SAP systems.
• Conducting onboarding, offboarding, and change processes for customers.
• Managing and processing the invoicing process in our OSS/BSS systems to ensure automated provisioning and billing.
• Ensuring that established standards and processes are adhered to throughout the delivery cycle.
• Collaboration within interdisciplinary teams to ensure quality and timely delivery.
• Ensuring customer satisfaction through regular communication and proactive service optimization.
• Close cooperation with product management to continuously improve the offering.
• Independent management of the service delivery for commissioned projects and services with a holistic view of the IT service landscape of our end customers.
• Delivery responsibility (time, budget, quality) for projects or services, including external partners.
• Implementing long-term strategies for improving the quality and outcomes of all customer deliveries through targeted programs, such as automation and process optimization.
• Implementing long-term strategies for improving the quality and outcomes of all customer deliveries through targeted programs, such as automation and process optimization.
• Management of (de-)escalations, risks, and quality in collaboration with the relevant units.
• Contact person for the management of our customers.
• Innovating and developing advanced processes for service delivery that align with industry best practices.
• Innovating and developing advanced processes for service delivery that align with industry best practices.
• Coordination of the proposal and tender process within the delivery organization (e.g., service descriptions, proposal presentations, feasibility analyses, delivery and partner models, cost calculations).