Expert Service Delivery Manager (REF4879C)

This position is filled in the new Artificial Intelligence (AI) BU in the Digital Solutions portfolio unit of T-Systems. Its focus is on the global AI product business for external and internal customers.

Tasks

• Manage contract fulfilment
• Take care of invoicing and controlling-heavy activities
• Support in pre-sales activities, TSI Force (Salesforce) and Contract Lifecycle Management
• Monitoring and reporting of SLA compliance
• Steering of resource demand management process
• Responsible for the cost control incl. forecast and involvment in optimization proposals
• Contract Implementation and Delivery Contribution
• Project Plan Structure Management (PSP and WBS Structure)
• Preparation of Invoicing activities, Cost and Controlling awareness
• Orchestrate and manage all stakeholders in Nearshore and Offshore locations to ensure  effective delivery of services
• Work close with development and/or operational counterparts to ensure high quality
• Owning the overall SDM activities for AI product business