Job Overview
- Accountable and primary responsible for managing contract fulfillment with focus on time, quality and cost.
- Responsible for development of offers for contract expansions and simple renewals, as well as for escalation and claim management.
- Accountable and responsible for E2E execution of standard farming.
- Responsible for identifying and managing opportunities in contract related standard/product business.
- Strong overall responsibility for single contracts that combine multiple PU-offerings.
- Coordinate service delivery activities between the organizational units and supervise their work.
- Ensure compliance with deadlines and expected service levels.
- Apply adequate project delivery methodologies, tools, techniques and processes.
- Manage financial and service reporting, along with the monthly billing procedure.
- Responsible for external/internal cost-saving initiatives, as part of the continuous improvement.
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