Experienced Customer Service Manager - English speaking (REF4780R)

• Accountable and primary responsible for managing contract fulfillment with focus on time, quality and cost.
• Responsible for development of offers for contract expansions and simple renewals, as well as for escalation and claim management.
• Accountable and responsible for E2E execution of standard farming and upselling.
• Responsible for identifying and managing opportunities in contract related standard/product business.
• Strong overall responsibility for single contracts that combine multiple PU-offerings.
• Coordinate service delivery activities between the organizational units and supervise their work.
• Ensure compliance with deadlines and expected service levels.
• Apply adequate project delivery methodologies, tools, techniques and processes.
• Manage financial and service reporting, along with the monthly billing procedure.
• Responsible for external/internal cost-saving initiatives, as part of the continuous improvement.

Customer:

Automotive customers