Service Delivery Manager Healthcare (Telematics)- German speaking (REF5122C)

We are looking for a Service Delivery Manager who will be responsible for the end-to-end delivery and quality of IT services, while also supporting business analysis activities. The ideal candidate combines strong service management and stakeholder coordination skills with the ability to understand, analyze, and translate business needs into actionable requirements.

Key requirements:

• Act as the primary interface between customers and the organization
• Maintain regular communication with customers, including status calls and alignment meetings
• Translate customer questions, requests, and complaints into clear, actionable solutions
• Represent the company towards customers during service escalations
• Daily interaction with product owners, support team, developers
• Responsible to deliver based on the agreed customer contract, and for the maintenance of the contract
• Ensure effective communication and alignment between internal and external stakeholders