Customer Success Manager - Senior (T Cloud Public ) REF4477F

Your Key Responsibilities

As a Customer Success Manager for T Cloud Public, you will:

• Be the go-to T Cloud Public expert, leveraging your cloud expertise to provide customers with reliable guidance and drive business growth.
• Offer tailored advice to customers, assisting with their first-time use of TCP or enhancing their ongoing cloud performance through consumption growth and upselling strategies.
• Proactively engage customers to prevent churn, using analytical insights and management expertise to ensure satisfaction and success.
• Leverage technical know-how to improve both customer satisfaction and organizational efficiency.
• Liaise with cross-functional teams to translate customer requirements into actionable feature requests.
• Actively contribute to the vertical squads within T Cloud Public.
• Collaborate on the optimization and evolution of Customer Success Management for TCP, delivering impactful results.
• Provide feedback that elevates our “Service Excellence Culture”, ensuring quality improvement across all areas of TCP Customer Success Management.