Database Administrator ( REF5249Y)

Main tasks:

The Operating Office - Database Administrator (DBA) is responsible for the setup, operation, maintenance, and reliability of databases used for IT service operations and ITSM processes. This role focuses exclusively on operation-relevant databases supporting service management, monitoring, reporting, and operational tooling. The DBA ensures that these databases are stable, performant, secure, and compliant with operational standards, enabling reliable service operations across the IT service management and operations landscape. The role is hands-on and operational and does not cover product or application databases, nor advisory activities for product teams.

Job Description:

Your tasks will include:

• Operational Database Setup & Maintenance: Designs, installs, configures, and maintains databases required for IT service operations and ITSM tooling
• Database Operations & Stability: Ensures stable day-to-day database operations, including availability, performance, and data integrity
• Monitoring & Performance Control: Implements and maintains monitoring, alerting, and performance analysis for operations-relevant databases, in alignment with central monitoring standards
• Incident & Recovery Support: Provides hands-on support for database-related operational incidents and recovery activities
• Backup, Restore & Continuity: Maintains backup, restore, and recovery mechanisms for ITSM and operations databases
• Operational Standards & Compliance: Applies defined operational standards, procedures, and documentation for database operations