Senior Security Technik Specialist

Purpose

Senior Security Technik Specialist develops, provides and introduce high- level operational security rules, processes and plans in the task area. Holder of the position defines and executes planned tests, analyzes optimization measures in the area of security/ data protection. Senior Security Technik Specialist provides last- level technical support for security management systems across different technologies in the task area.

 WHAT WILL YOU DO:

• Independently check, execute, solve tickets (problem ticket, change management ticket, incident) in order to maintain service to customers according to given quality KPIs and internal processes (INM, CHM, PRM, DOM), 2nd and 3rd level environment support.
• Smooth and uninterrupted operation of customers’ environment.
• Propose and perform regular inspections and improvement recommendations.
• Diagnose and resolve complex tickets or escalate complex tickets with direct/potential impact related to IT infrastructure.
• Investigate the root cause of complex incidents and then initiate actions to improve or correct the situation.
• Assess actual performance of IT infrastructure against its  predicted performance. Any deviations between the two should be understood and proactively remediated
• Create and maintain technical documentation to support IT service
• Train and participate on education of other employees
• Participate on on-call duties, independent solving and troubleshooting of incidents and errors within defined expertise