ICT Engineer

Purpose

• Perform, coordinate and improve most complex activities (3rd level environment) needed to provide IT services and the supporting infrastructure in order to fulfill relevant KPI’s
• Plan, implement and maintain a stable technical infrastructure to support organization’s business processes
• Identify weaknesses in used processes and eliminate them following industry and internal standards.

The Capability Cluster NET fully ensures that DTAG employees have access to the required applications at all times using their workstation systems, whether at a DTAG location in Germany, abroad or in their home office.
 
We are responsible for the DTAG corporate network with its more than 1,300 locations and the necessary network infrastructure services.
We ensure global connectivity for all international DTAG subsidiaries, both with each other and with our central services in Germany. We operate solutions for third-party access, the mail backbone, and ensure access via central gateways to cloud services such as Microsoft O365, CISCO WebEx, and Microsoft Azure. We connect the entire DTAG Group, both nationally and internationally.

WHAT WILL YOU DO?

• Work independently and as part of a team to ensure stable and reliable system operations.
• Contribute to the continuous improvement of system performance, reliability, and operational processes.
• Collaborate closely with internal teams, customers, and external partners, coordinating activities across different organizational entities.
• Provide 2nd and 3rd level support for forward proxy systems and Linux-based platforms.
• Periodic Activities
  • Patch management and system updates
  • Performance monitoring
  • Security audits
  • Backup and restore management
• Non-Periodic Activities
  • Incident response and resolution
  • Change configuration and implementation
  • Integration of new hardware and software
  • User management
  • Troubleshooting and problem resolution
  • Contribute to documentation, knowledge sharing, and training initiatives.