Senior Lead Incident Manager with German language - (m/f/d)

Are you passionate about IT, eager to expand your English and German language proficiency and looking for a flexible work environment to maximize your work-life balance? Join us as a Lead Incident Manager and immerse yourself in a dynamic role where you'll:

• Master persuasive language techniques through stakeholder management.
• Navigate complex IT situations, enhancing your technical expertise.
• Develop sharp problem-solving and decision-making skills.
• Excel in data gathering, reporting, and documentation.
• Gain insights into advanced IT processes and project management fundamentals.
• Cultivate an entrepreneurial mindset for innovative solutions.

If you're seeking a role that revolves around language, technology, and diverse stakeholder relationships, consider joining our international Lead Incident Management Team. Your career journey begins here.

WHAT WILL YOU DO?

• Lead the Way from Start to Resolution: Take charge of issues from inception to successful resolution, always adhering to SLA/OLA agreements to ensure efficient and timely handling.
• Proactive Management in Critical Situations: In case of critical challenges or potential SLA/OLA breaches, promptly coordinate and share vital information to stay ahead.
• Set the Standard for Data Quality: Organize and oversee the completeness and accuracy of all necessary information related to incidents.
• Clarify Roles and Responsibilities: Eliminate ambiguities regarding responsibilities to streamline the resolution process.
• Strategically Schedule Tasks: Efficiently plan and schedule tasks, prioritizing based on urgency and impact.
• Classify and Prioritize Workstreams: Categorize and prioritize challenges to address the most critical ones first.
• Uncover the Core Parts of Technology: Conduct in-depth diagnosis to understand the underlying causes and facilitate effective solutions.
• Collaborate for Resolution: Work closely with teams to drive resolution and ensure every task is successfully addressed.
• Trigger Major Incident Protocols: When needed, initiate the Major Incident Process for situations hinting at becoming major issues.
• Manage Hierarchical Escalation: When required, oversee hierarchical escalation, request additional resources, and ensure proper authorization across all sectors.
• Support Critical Deployments and Campaigns: Support during critical deployments and vital marketing initiatives. This is a unique opportunity to learn from experts in marketing and deployment management during your support activities.