Applications Support Engineer (Level 3)

We are looking for an Applications Support Engineer (Level 3) to join the team.

We expect the Applications Support Engineer to:

• Work closely with Support, QA and Development teams for setting up, configuring and maintaining new and existing applications as part of the infrastructure,
• Deploy, install, configure and maintain sophisticated Trading/Finance and related software,
• Configure bare metal & сloud instances to host various types of applications,
• Work on the administration of UNIX/Linux OS – installation, configuration and maintenance
• Administrate UNIX/Cloud infrastructure – installation, configuration and maintenance,
• Deploy and configure cloud-based servers and networks provision servers and storage, configure firewalls, VPN, monitoring, etc.,
• Make key decisions for scalability, reliability and accessibility,
• Install and manage in-house developed and external well-known monitoring systems,
• Work with the GIT repositories,
• Implement automation activities in order to get rid of routines,
• Suggest improvements to the technical side of applications/environments as well as to the internal support processes in order to facilitate the maintenance of applications, monitoring of automated routine procedures and interaction between departments,
• Be proactive in identifying and troubleshooting problems in testing and production environments, (generating solutions and bug reports when required) and monitoring network and systems health and status, and continuously making improvements,
• Solve critical problems in applications’ configuration and environments these applications reside on (multicast routing/latency issues/packet loss/etc.) and in Systems, platforms and data such as: unavailability/ outage/ inconsistency/ misconfiguration/ data delays/ etc.),
• Communicate with clients and partner companies’ engineers on technical subjects,
• Participate in an on-call support rotation to ensure 24x7x365 coverage for critical core and customer issues,
• Guide and mentor Tier II engineers,
• Share knowledge within the team and across other teams.