Applications Support Engineer (Level 3)

We are looking for an Applications Support Engineer (Level 3) to join the team.

We expect the Applications Support Engineer to:

• work closely with Support, QA and Development teams for setting up, configuring and maintaining new and existing applications as part of the infrastructure
• deploy, install, configure and maintain sophisticated Trading/Finance and related software
• configure bare metal & сloud instances to host various types of applications
• work on the administration of UNIX/Linux OS – installation, configuration and maintenance
• administrate UNIX/Cloud infrastructure – installation, configuration and maintenance
• deploy and configure cloud-based servers and networks provision servers and storage, configure firewalls, VPN, monitoring, etc.
• make key decisions for scalability, reliability and accessibility
• install and manage in-house developed and external well-known monitoring systems
• work with the GIT repositories
• implement automation activities in order to get rid of routines
• suggest improvements to the technical side of applications/environments as well as to the internal support processes in order to facilitate the maintenance of applications, monitoring of automated routine procedures and interaction between departments
• be proactive in identifying and troubleshooting problems in testing and production environments, (generating solutions and bug reports when required) and monitoring network and systems health and status, and continuously making improvements
• solve critical problems in applications’ configuration and environments these applications reside on (multicast routing/latency issues/packet loss/etc.) and in Systems, platforms and data such as: unavailability/ outage/ inconsistency/ misconfiguration/ data delays/ etc.)
• communicate with clients and partner companies’ engineers on technical subjects
• participate in an on-call support rotation to ensure 24x7x365 coverage for critical core and customer issues
• guide and mentor Tier II engineers
• share knowledge within the team and across other teams