Customer Support Specialist

dxFeed B2C Support:
 

The project requires a Customer Support Specialist fluent in English and experienced in Support or Quality Assurance in FinTech. This team maintains an ecosystem of services that provides retail customers with a fail-safe market data stream. Our end-to-end solution allows accessing market data on a subscription basis in a variety of charting applications. 
 

Responsibilities:
 

• Handling customer technical support cases, investigating, and resolving users' problems, escalating issues if necessary.
• Communicating directly with developers, analysts, QA, and other engineers for gaining extensive knowledge and expertise in FinTech.
• Creating, reviewing, and maintaining tutorials to help end-users with charting applications usage.
• Documenting common support procedures for future reference.
• Testing data integration into new applications and promptly reporting any found issues.
   

Benefits:
 

• FinTech industry increases the value of a specialist in the labor market by providing an opportunity to work directly with complicated trading systems.
• Education and training in the subject area.
• Opportunity to develop technical skills.
• Friendly team, which is always ready to support a trainee.