Technical Support Engineer (Level 2)

We are looking for a Technical Support Engineer (Level 2). In our Operations team, you will safeguard our proprietary trading platforms through proactive monitoring and real-time incident resolution, for our partner companies. We are looking for teammates who take initiative, identify operational gaps, and actively bring solutions to the table. 

We expect the Technical Support Engineer (Level 2) to: 

• Proactive monitoring of our proprietary trading platforms 
• Identifying key challenges and gaps and providing solutions 
• Registration and resolution of service requests, incidents and problems arising from monitoring or from complaints/issues raised by our partner companies 
• Assistance to DevOps, Developer and QA engineer teams 
• Communicating with client and partner company representatives, provide aid as needed 
• Knowledge exchange with fellow colleagues