ServiceNow Support Consultant - Ostrava

We are seeking a proactive and skilled ServiceNow Support Consultant to join our growing team. This role is crucial for ensuring the smooth operation and optimal performance of our clients' ServiceNow instances. You will be the primary point of contact for resolving incidents, fulfilling service requests, and providing expert guidance to users, helping them maximize their investment in the ServiceNow platform.

The ideal candidate possesses a strong technical background in ServiceNow, excellent problem-solving abilities, and a commitment to delivering outstanding customer service.

Key Responsibilities:

Incident Resolution & Troubleshooting:

• Serve as the primary point of contact for users reporting issues or requesting support related to ServiceNow applications (e.g., ITSM, ITOM, HRSD, CSM, GRC).
• Diagnose, troubleshoot, and resolve complex ServiceNow incidents, providing timely and effective solutions.

Service Request Fulfillment:

• Process and fulfill service requests within the ServiceNow platform, such as user provisioning, access management, data modifications, and minor configuration changes.
• Ensure adherence to established service level agreements (SLAs) for all incidents and service requests.

User Support & Guidance:

• Provide expert guidance and best practices to ServiceNow users, helping them navigate the platform and utilize its features effectively.

Configuration & Maintenance:

• Perform routine system health checks, monitoring, and maintenance activities to ensure platform stability and performance.

Collaboration & Communication:

• Collaborate closely with internal development teams, project managers, and other support staff to ensure seamless service delivery.

Documentation & Reporting:

• Maintain accurate and detailed records of all support activities, resolutions, and configurations within the ticketing system.
• Generate reports on common issues, performance trends, and service delivery metrics.