ITOM / CMDB Specialist for ServiceNow, Bratislava

Devoteam is looking for a ServiceNow specialist for the CMDB and IT Operations Management implementations. You will communicate with customers, based on understanding of the customer demand you will detail the technical requirements and validate them with the customer. You should have a strong background in infrastructure technologies and at minimum admin level of knowledge of server operating systems. Knowledge of monitoring, network and server automation tools, cloud environments like Azure, GCP, AWS is a plus. You are expected to understand the basics of Javascript, Powershell or others.

Your main duties will be:

Discovery of IT components data and storing them in CMDB

• Best practices for data population, identification and reconciliation
• Live discovery via ServiceNow tooling and 3rd party integrations

Network Operations & Troubleshooting:

• Take ownership of network connectivity troubleshooting, collaborating with network engineers, security teams or cloud providers.
• Discovery of network devices (routers, switches, firewalls, NAT, load balancers).
• Diagnose and resolve network protocol issues (HTTP, TCP, SOAP, REST, SSH, SNMP).

Security & Credential Management:

• Manage credentials, adhering to security best practices.
• Implement and troubleshoot SSL/PKI certificates for secure communication.

Infrastructure Discovery:

• Maintain a comprehensive understanding of IT infrastructure topology, including applications, servers, and networking components.
• Provide support for web and application servers discovery (WebSphere, MQ, IIS, Apache), load balancers, databases, and virtualization platforms (VMware).
• Take responsibility for discovery of all of the listed infrastructure.

Advanced Network Management & Troubleshooting:

• Take ownership of advanced network troubleshooting, including IP packet analysis and routing protocol diagnostics (CCNA level).
• Implement and manage subnetting and IP transit solutions.

ServiceNow Administration:

• Manage and configure ServiceNow instances, utilizing CSA-level knowledge.

Advanced Server Administration & Automation:

• Provide support for advanced server administration across diverse OS platforms, including domain structures, user permissions, group policy objects, and SUDO policies.
• Develop and maintain automation scripts using JavaScript, Unix Shell, Windows PowerShell, XML, JSON, and Regular Expressions (RegEx), osquery

Network Monitoring Integrations:

• Set-up and maintain integration to network monitoring tools (Dynatrace, SCOM, Netcool, Solarwinds, HPOM).

ITIL & Service Management:

• Implement and maintain ITIL CMDB models.
• Apply ITILv3/v4 Foundations principles to service management processes.
• Understand and support business applications within the ITIL framework.

Cloud Infrastructure Management:

• Manage and support cloud infrastructure on platforms such as Amazon EC2, Azure, and Google GCP.

Scripting and Automation:

• Create and maintain scripts to automate tasks.