Job Overview
- Design and develop custom Salesforce Service Cloud solutions to meet business requirements.
- Implement and customize Service Cloud features, including case management, knowledge base, and customer portals.
- Create and maintain Apex classes, triggers, and Lightning Web Components.
- Integrate Salesforce with external systems using REST APIs.
- Collaborate with cross-functional teams to gather requirements and deliver high-quality solutions.
- Optimize existing Salesforce configurations and customizations for improved performance.
- Troubleshoot and resolve complex technical issues.
- Stay up-to-date with Salesforce releases and best practices.
- Provide technical guidance and mentorship to junior developers.
- Participate in code reviews and ensure adherence to coding standards.
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