Banking Sector | Genesys Developer

We are looking for a Developer specializing in Contact Center solutions to join a large-scale technological operation. The focus of this role is the design, development, and maintenance of voice architectures and complex integrations using Genesys On-Premise (Engage) or Diabolocom. The ideal candidate will have a solid background in telecommunications and hands-on experience orchestrating interaction flows and system integrations (APIs/SDKs).

Main Responsibilities:

• Design, develop, and maintain robust integrations and solutions in a Genesys On-Premise or Diabolocom environment.

• Configure and optimize interaction flows (IVR, ACD, Routing) using core platform tools (e.g., Genesys Composer, IRD).

• Develop integrations between the Contact Center infrastructure and external systems (CRMs, ERPs, Databases) using REST APIs, Webhooks, and Platform SDKs.

• Analyze, validate, and audit platform configurations, ensuring the stability and efficiency of the telephone operations.

• Support the full technical project lifecycle: requirements gathering (scoping), build, testing phase, and production deployment.

• Act as a technical liaison between the Development, Product, BI, and Operations teams.

• Provide advanced technical support for the platform, assisting management and cross-border teams in incident resolution.

• Collaborate on data structuring for reporting, analytics, and continuous improvement processes of the Contact Center.

• Produce and maintain detailed technical documentation, user manuals, and ensure the training of technical teams whenever necessary.