Nearshore Sector | Atlassian Consultant

We're looking for a customer-focused and detail-oriented Medior Atlassian Support Consultant to join our team in nearshore setup supporting our clients in the Netherlands. In this role, you will act as a trusted advisor, spending approximately 75–80% of your time on day-to-day Jira and JSM administration, configuration, and optimization, and 20–25% on advanced troubleshooting and complex client requirements. You will work closely with international teams to optimize Atlassian platforms, build tailored workflows, and ensure high-quality service delivery.

• Manage Atlassian user access, global permissions, permission schemes, and group administration (Atlassian Guard).
• Design, build, and customize Jira workflows using conditions, validators, and post functions to meet client requirements.
• Configure screens, screen schemes, custom fields, field contexts, and request types.
• Design, debug, and maintain automation rules to reduce repetitive tasks and integrate with external systems.
• Write advanced JQL queries to build filters, custom dashboards, and performance reporting.
• Configure Jira Service Management (JSM) assets, including customer forms, queues, request types, and SLA metrics.
• Troubleshoot board behavior, status mappings, ticket visibility, and reporting discrepancies.
• Collaborate directly with clients to understand technical requirements, optimize operational processes, and provide expert guidance.
• Maintain clear technical documentation for system configurations, process updates, and best practices.