Credit Card Chargeback Specialist

Credit Card Chargeback Specialist at Devsinc is seeking an experienced Credit Card Chargeback Specialist with a deep understanding of the credit card networks dispute process and terminology. The ideal candidate will have 5-10 years of experience working for an issuing bank and a strong background in handling chargebacks within the hotel industry is highly desirable.

Key Responsibilities
● Manage and optimize the end-to-end credit card chargeback lifecycle based on card network rules and regulations.
● Lead, train, and oversee a dedicated credit card chargeback exception handling service operations team to ensure efficient and accurate resolution of disputes.
● Train and refine our proprietary credit card chargeback automation platform to improve efficiency and accuracy.
● Handle all relevant customer interactions professionally, ensuring clear communication and resolution.
● Stay continuously updated on credit card network terms, dispute processes, and emerging requirements.
● Collaborate with cross-functional teams to drive solution enhancements focused on maximizing automation, including leveraging AI tools to improve dispute win ratios.
● Advise hotel partners on best practices and proactive measures to deter chargebacks and reduce revenue loss.
● Analyze dispute cases and patterns to identify root causes and recommend process improvements.

Requirements

● 5 to 10 years of direct experience working with issuing banks in credit card dispute/chargeback management.
● Proven leadership experience with the ability to lead and train a service operations team focused on exception handling.
● Deep knowledge of major payment network chargeback processes (Visa, Mastercard, Amex, Discover).
● Experience in chargebacks related to hotel or hospitality industry preferred.
● Experience with payment processor platforms and other credit card chargeback management solutions is a big plus.
●Strong analytical skills with the ability to assess data to drive decision-making.
● Exceptional customer communication skills, capable of managing sensitive dispute interactions with professionalism.
● Demonstrated ability to work with automation platforms and incorporate AI-driven tools or initiatives.
● Proactive and consultative approach to advising clients and internal teams.