Guest Services Agent - Manitoba Remote Camps

WHAT’S THE JOB?

With over 25 years of experience in the remote camp business, Horizon North/Outland is a leader in remote camp catering. Well over 50% of our applicants have been referred to by existing employees who recommend Horizon North/Outland to their friends and colleagues.

As a remote Guest Service Agent reporting to the Lodge Manager, this permanent full-time position is based in Snow Lake Manitoba. Rotation description is 3 weeks on and 1 week off – 10 hours per day. The incumbent, in addition to checking in and out, will be required to interact with guests to ensure that all their needs are met while staying at our facilities and channel feedback as appropriate. The successful candidate will also be responsible for the following: acting as an ambassador by providing outstanding customer service to our internal and external guests; assisting Leadership in performing daily administrative tasks effectively and efficiently; performing other related duties and projects as required. 

Your work will include:

Primary Duties 

• Greeting and welcome clients in a friendly and professional manner
• Assign rooms and issue appropriate keys or access cards
• Maintain accurate occupancy and client records
• Book, confirm, and modify reservations as required
• Transmit and receive messages, ensuring timely delivery
• Distribute morning reports and information to clients and staff
• Complete weekly billing and send charge sheets to clients
• Orientate clients to camp rules, policies, and emergency procedures
• Provide information on camp facilities, services, and schedules
• Answer inquiries regarding hours, directions, and amenities
• Log and secure all Lost & Found items

Administrative & Support Duties

• Enter and update data in Microsoft Excel spreadsheets
• Use Microsoft Outlook for internal and external correspondence
• Assist in preparing reports, reviewing safety documents, and verifying timesheets
• Support special events, decorations, posters, and setup activities.
• Assist with various administrative paperwork and filing.
• Collect and log client feedback, identifying opportunities for improvement.

Health, Safety & Cleanliness

• Ensure compliance with all health, safety, and quality standards.
• Participate in maintaining the cleanliness and presentation of the facility.

WHAT’S IN IT FOR YOU?

• RRSP Matching of 5% and extended health & dental benefits that start after 600 hours.
• Work-Life Balance of 21 Days On / 7 Days Off Rotation.
• Award winning safety culture.
• Referral bonus program.
• Be #1 on day 1 by joining an industry leader.
• Transportation from Winnipeg, Thompson, Flin Flon or The Pas provided