Lead Cleaning Supervisor

WHAT'S THE JOB? 

Reporting to the Regional Operations Director, the Cleaning Lead Supervisor is responsible for the day-to-day cleaning operations of the terminal buildings for a particular shift and ensures they are clean and safe for the Passengers, Airport staff, Building Tenants and Employees. 

Main Duties and Responsibilities:

The main duties and responsibilities of the position include, but are not limited to:

• Maintains positive relationship with SSO’s (client) through daily contact to discuss; areas of concern, report on deficiencies and obtain any new assignments. 
• Ensure a high standard of cleanliness throughout the terminal buildings;
• Review/respond in a timely fashion to all client requests;
• Organizes and attends regular meetings with client and Director of Operations as required.
• Determines frontline vacancies and obtains approval from the Director of Operations
• Manages preventative maintenance program for all on-site equipment.
• Accountable for building keys, radios, cell phones, and any work devices assigned to the shift;
• Inspects the worksite on an ongoing basis to ensure the delivery of services is consistent with the work specifications and required Quality Assurance standards.
• Regularly inspects/audits areas with supervisors to ensure tasks are performed properly and quality of work is maintained at expected levels.
• Regularly holds meetings with team to review shift and or contract performance delivery and address safety issues, review/discuss training etc.  
• Periodically reviews efficiencies of the shift operations and assists Director of Operations in improving and upgrading standards, work schedules, etc.
• Uses the designated technology for the Shift Lead role and ensures it is being used by frontline and supervisory staff as required to ensure quality, contract and risk management compliance.
• Drives compliance with ISO processes and accreditations.
• Identify and resolve problems and informs or involves the Director of Operations and Director of Support Services (HR) as necessary.  Documents all complaints and ensure there is a resolution.
• Organizes and delivers training to supervisors, including any specialized new cleaning techniques.  Monitors, documents and ensures the ongoing training of all personnel;
• Ensure all frontline staff are assigned duties and deployed to their area of work within 20 minutes;
• Ensure staff allocation of duties/general direction and checking of work throughout the day;
• Promote Health and Safety within the team and raise awareness amongst all the staff of appropriate Health and Safety regulations;
• Report any building deficiencies to the IOCC/SSO’s in a timely fashion;
• Maintain records and submits report concerning personnel, equipment, supplies and general non-routine activities at the end of daily shift;
• Ensure adequate supplies of cleaning materials and equipment are available as required and take necessary action to correct equipment in need of repair or replacement;
• Complete all necessary management training and ensures all supervisors are compliant.
• Ensures appropriate technical training for frontline staff, including specialized cleaning.  Ensure follow-up reviews are completed for all new hires. Monitor and ensure the ongoing training of all personnel;
• Inspect/audit cleaning procedures with personnel of the assigned area; recommend, correct and implement changes in procedures as necessary;
• Ensures effective communication between teams, providing daily updates as necessary on all operational issues and concerns
• Investigates and resolves on going reported absences. As necessary reorganize staff schedules to cover areas during holidays, sickness and changes in weather conditions;
• Sets an example for associates and supervisors to follow by incorporating safe work practices in all aspects of their activities and abiding by the clients & company’s safety policies and procedures.
• Complete Employee injury reports, offers modified work as necessary and follow up on employee status; fully assists injured workers to ensures participation in the early and safe return to work process as per our RTW policy
• Investigates incidents/injuries/near misses to determine root cause and immediately implement any corrective actions – Reports injuries within 24-hours to the Claims Dept;
• Investigates any incidents between employees including but not limited to violence in the workplace and harassment allegations. Ensure resolution is attained and documented
• Ensures safety devices and PPE are available and properly utilized.
• Ensures use of Technology by frontline staff is being used; and
• Ensures prescribed technology for daily tasks, reporting and auditing are used as required.
• Ensures safety devices and PPE are available and properly utilized.
• Motivate and encourage staff and supervisors to work efficiently and achieve a high standard of work;
• Communicates with Shift Coordinator  to manage frontline staff vacation requests and ensures vacation calendar is posted as outlined in the collective bargaining agreement.
• Always Maintains confidentiality in respect of company related matters and to prevent disclosure of confidential or sensitive information; and
• Performs miscellaneous job-related duties as assigned