Janitorial Operations Manager

WHAT’S THE JOB?
At Dexterra, we create exceptional customer experiences that make our clients shine. Powered by passionate people, we bring the right teams with the right skills together to turn problems into solutions and challenges into moments of ingenuity.

As a Account Manager, you will be a highly valued, primary representative for Dexterra.  In this role, you will work with management team members and enabling support functions in supervising multiple account operations. The Account Manager has the primary mission of fostering client relationships As a Account Manager, you will also provide direction and expertise to the district by promoting Dexterra strategies and best practices aligned with our Vision and Values

Your work will include:

• Understands that client retention is embedded as a daily process through thoughtful action and attitude
• Ensures a visible Account-level presence to foster and maintain effective working relationship with all Clients
• Aligns key Dexterra contacts with like positions or titles within the client organization and create a relationship matrix (Web of Influence)
• Ability to communicate performance expectations, monitor and reward performance to ensure plans, goals and budgets are met
• Identifies new opportunities to market and sell new products and services within existing clients or to new clients.
• Has a strategic selling mindset and utilizes the Miller Heiman sales methodology and process
• Oversees management team to ensure strength of operations utilizing quality checks and other methods