Manager HR Service Delivery & Technology

What's the Role?

Dexterra Group is looking for a Manager, HR Service Delivery & Technology to help complete our Dayforce implementation across Canada and the U.S. and lead the platform into its next phase of stabilization, governance, optimization, and continuous improvement.

This role is designed for an HR professional who understands both the technical and operational side of a successful HCM environment. From configuration and workflows to integrations, reporting, security, testing, and support, you'll help ensure Dayforce delivers value long after implementation.

Our operations teams rely on accurate workforce data, efficient processes, and reliable systems to make informed decisions every day. You'll play a key role in ensuring our HR technology supports those operations while creating a consistent experience for employees and leaders across the organization.

What You'll Do

The Manager, HR Service Delivery & Technology sits at the centre of our HR technology, service delivery, and reporting environment. You'll help lead the remaining Dayforce implementation work, support go-live readiness, and build the structure needed for long-term platform stability and continuous improvement.

You'll work closely with HR, HRSC, Payroll, IT, Finance, vendors, and business stakeholders to make sure the system works the way the business needs it to work — with strong governance, clear processes, reliable data, practical reporting, and a solid support model after go-live.

• Lead the remaining Dayforce implementation activity for HR-owned modules, including configuration, testing, issue resolution, cutover, go-live, and stabilization.
• Act as the HR technology owner and subject matter expert for Dayforce HR modules, with a focus on governance, data integrity, compliance, and alignment to business requirements.
• Oversee workflows, forms, security roles, system configuration, integrations, testing, documentation, change control, and release-related activity.
• Coordinate closely with Payroll, Workforce Management, IT, Finance, HRSC, and business stakeholders to resolve system and process issues.
• Establish and manage the post-go-live support model, including intake, issue tracking, escalation, vendor support, documentation, and clear accountabilities.
• Lead, coach, and develop a team of HCM analysts and HR Service Delivery coordinators, building technical, reporting, and service delivery capability.
• Improve HR service delivery processes, intake channels, service standards, case/request management, escalation practices, and knowledge documentation.
• Use HR data, service trends, reporting, dashboards, and issue analysis to identify root causes and recommend practical improvements.
• Develop a roadmap for future Dayforce enhancements, upgrades, integrations, reporting improvements, and process optimization.
• Translate complex system, process, and data concepts into clear guidance for HR, business leaders, and executive stakeholders.