Lead Food service Supervisor ( Retail Brands)

WHAT'S THE JOB?

Position Summary

The Food Service Supervisor is responsible for supporting the daily operations of retail food service outlets, ensuring excellent customer service, food quality, food safety, and operational efficiency. The supervisor leads front-line team members, monitors performance, and ensures company standards, policies, and procedures are consistently followed.

Key Responsibilities

Operations Management

• Supervise daily operations of retail food outlets, including Tim Hortons, Subway, Quesada, Starbucks  and other branded concepts.
• Ensure all food products are prepared, displayed, and served according to brand standards.
• Monitor service levels to ensure a positive guest experience.
• Assist with opening, closing, cash handling, and daily operational procedures.
• Respond promptly to customer concerns and resolve issues professionally.

Team Leadership

• Provide leadership, coaching, and support to team members during shifts.
• Assign duties and ensure staff complete tasks efficiently.
• Train new employees on company policies, food safety, customer service, and operational procedures.
• Conduct shift briefings and communicate operational updates.
• Monitor employee performance and provide ongoing feedback.

Food Safety & Quality Assurance

• Ensure compliance with all food safety, sanitation, allergen, and health regulations.
• Monitor product quality, freshness, portion control, and presentation standards.
• Complete temperature logs, cleaning schedules, and food safety documentation.
• Maintain a clean, organized, and safe work environment.

Inventory & Cost Control

• Assist with  stock management.
• Monitor waste levels and support food cost control initiatives.
• Ensure proper receiving, storage, rotation (FIFO), and handling of products.
• Report inventory shortages and equipment concerns to management.

Administrative Duties

• Complete daily reports, cash reconciliations, and operational checklists.
• Support scheduling and attendance tracking.
• Ensure compliance with company policies and collective agreement requirements where applicable.
• Assist management with audits, inspections, and operational reviews.