Customer Support Agent with Arabic
Job Overview
Position: Customer Support Agent
Location: Limassol, Cyprus
Work Model: On-site
Salary: Base Salary
Duties and Responsibilities:
Handle company chats, emails, and calls efficiently
Identify customer needs and deliver satisfaction
Manage inquiries from new leads and clients via phone, chat, email, and portal
Provide timely support to leads and clients
Update CRM with records of all interactions and actions
Collaborate with other departments by assigning tasks for complex client issues
Follow up with clients, schedule callbacks, and ensure high satisfaction
Work effectively both independently and in teams
Adhere to established processes and procedures
Requirements:
Demonstrated experience in customer support
Forex and financial markets background is advantageous
Native or fluent Arabic and English (minimum B2 level), spoken and written
Skilled in Microsoft Office (Word, Excel, Outlook)
Strong phone handling and active listening abilities
Capacity to thrive under pressure and meet deadlines
Outstanding communication and presentation skills
Flexibility for rotating weekly shifts (morning, afternoon, night)
Benefits:
Medical insurance coverage
Provident fund contributions
Company group discount program
Complimentary parking
On-site fitness room with classes
Contemporary workspace in central Limassol near the highway
Supportive multinational team environment
Career development and learning opportunities
We are committed to building a diverse and inclusive workplace. We welcome applications from people of all backgrounds and identities. Applications will be assessed on skills, experience and potential to succeed in this role.