CUTOMER CARE AGENT

Are you passionate about digital entertainment and customer experience?

Do you thrive in fast-paced environments where creativity, analysis, and communication meet?

Join Digital Virgo Ethiopia and take part in enhancing our users’ experience across multiple entertainment platforms — from music and video to gaming and sports — while contributing to the growth of Digital Virgo’s brand presence in the region.

Main Responsibilities

• Handle and follow up on customer feedback, inquiries, and issues across multiple channels.
• Support the launch and monitoring of new services and products across countries.
• Prepare and maintain weekly and monthly performance reports.
• Contribute to the creation of engaging content aligned with our commercial brands.
• Track and analyze user insights and performance indicators to identify opportunities for improvement.
• Assist in web and digital audits to ensure quality and consistency across our online ecosystem.