Accounts Administrator

Duties and Responsibilities

• Accounts Payable (AP):  Manage AP processes up to the payment stage (no payments involved). 
• Accounts Receivable (AR):  Handle invoicing, debt collection (via email and phone). 
• Billing & Invoicing:  Action sales orders in Xero, Process monthly contract invoices and renewals, including Microsoft CSP billing.  
• Procurement:   Order hardware based on provided quotes and supplier details, occasionally compare supplier pricing.   
• Data Entry & System Updates:  Maintain accurate records in Xero and other internal systems, support quarterly client meeting preparation using My IT Process (data migration between systems). 
• General Administration:  Assist with ad-hoc tasks to support operations and service delivery teams.

Required Experience/Skills (Essential)

• Proven experience in accounts administration (AP/AR).  
• Proficiency in Xero (non-negotiable). 

Desirable:

• Familiarity with MSP tools such as Autotask, My IT Process, or similar PSA systems.
• Prior exposure to Kaseya products
• Experience with Zen Contracts or similar platforms.
• Previous experience in an MSP environment. 

Success Measures/KPIs:

• Timely and accurate processing of AP/AR tasks.
• Debt levels maintained within agreed thresholds.
• Accurate and on-time invoicing and renewals.
• Smooth execution of procurement and billing processes. 

Soft Skills:

• Strong verbal and written communication skills (i.e. strong phone and email communication skills)
• High attention to detail and the ability to follow structured processes
• Ability to multitask and manage time effectively in a fast-paced environment
• Someone that strives to get things complete
• Self-starter and ability to work autonomously and collaboratively as a team