Service Delivery Co-ordinator

Key Responsibilities:

• Liaise with our carrier partners to place, amend and coordinate network installation orders.
• Manage delivery lead times of services with our Partners and customers.
• Manage multiple customer/partner orders and aligning delivery
• Drive carrier partners and engineers to deliver services within SLA
• Schedule on-site field engineers to perform installations with our partners and customers.
• Coordinate work schedules for our engineering team.
• Provide regular delivery updates to our partners and customers.
• Provide excellent customer service by addressing inquiries, resolving issues, and ensuring a positive customer experience
• Foster a solution-focused culture within the team, aiming to meet and exceed customer expectations.
• Work closely with our Sales Support and Engineering Teams
• Continual improvement of service delivery processes 

Qualifications:

• Proven experience in service delivery, customer service, or a related role.
• Candidate must have 5+ years of experience in similar role.
• Excellent organizational skills
• Proven project co-ordination skills/leading a team
• Knowledge of networking and communication technologies
• Excellent written and verbal communication skills with the ability to communicate with tact and diplomacy through all hierarchal levels of an organization.
• Excellent time management skills
• Excellent communication, negotiation, and interpersonal skills.
• Ability to manage multiple tasks and priorities effectively.
• Demonstrated experience in managing customer relations and liaising effectively with external parties and service providers.
Key Competencies:
• Detail-oriented with strong organizational skills.
• Customer-focused with a commitment to providing excellent service.
• Collaborative team player with the ability to work effectively across departments and independently.
• Adaptable and flexible in a fast-paced, dynamic environment.
• Results-oriented with a focus on continuous improvement.