Portfolio Administrator

Responsibilities

• Ensuring portfolio data is kept up to date and accurate.
• Investigating and resolving portfolio discrepancies with urgency.
• Liaising with external parties such as Fund Managers and Accountants.
• Responding to reporting requests in a timely manner.
• Assisting the Portfolio Analyst team with preparation of reviews, as needed.
• Ongoing fee calculations and fee remediation.
• Managing Wholesale Certificate renewals to comply with Wholesale Licence requirements.
• Assisting the Client Services Associates with various tasks, such as capital calls and regular payments.
• Designing, implementing, and improving portfolio administration processes.


• KPI’s
• Update external asset unit pricing within the agreed timeframe while maintaining a high level of accuracy.
• Write external assets into portfolios on time with consistently high accuracy.
• Complete tax reporting and portfolio reporting requests efficiently, measured by days taken.
• Assist with capital calls and record these in portfolios promptly, measured by turnaround time.
• Contribute to special projects, including the CFS transition, with performance measured by overall group efficiency.
• Keep wholesale certificates current by monitoring expiries and maintaining accurate CRM reporting.
• Maintain strong portfolio administration records by upholding accurate and reliable record keeping.
• Complete all intelliHR requirements each quarter and stay actively engaged with the HR partner.
• Use the firm’s core systems effectively, ensuring correct feature usage, timely data updates, high-quality information, regular logins, and strong user metrics.

To be successful in this role, you will have:

• Skills and Experience
• Proven experience in portfolio administration, wealth management, or a related financial services environment, with a strong focus on accuracy and attention to detail.
• Solid understanding of investment products, external asset pricing, and portfolio structures.
• Experience liaising with external parties such as fund managers, accountants, and custodians.
• Proficiency in portfolio administration systems, CRM platforms, and financial planning software, with the ability to adopt new tools and processes quickly.
• Demonstrated capability in process improvement and contributing to special projects to enhance team efficiency.
• Relevant tertiary qualifications in finance, business, or related fields preferred.


• Soft Skills
• Strong communication skills, both written and verbal, to effectively interact with internal teams and external stakeholders.
• Strong analytical and problem-solving skills, including the ability to investigate and resolve portfolio discrepancies efficiently.
• Ability to manage multiple priorities and meet deadlines in a fast-paced, client-focused environment.
• High level of integrity and commitment to acting in the best interests of clients.