L3 Cloud Engineer
Full TimeJob Overview
The L3 Cloud Engineer will join the Technical Service Delivery Team, supporting both cloud and on‑premise environments. The focus of the role is on Microsoft 365 and cloud services, combined with helpdesk escalations, advanced troubleshooting, and project-based tasks. This individual will be a senior technical resource, capable of handling complex environments and varied client needs.
The L3 Cloud Engineer will join the Technical Service Delivery Team, supporting both cloud and on‑premise environments. The focus of the role is on Microsoft 365 and cloud services, combined with helpdesk escalations, advanced troubleshooting, and project-based tasks. This individual will be a senior technical resource, capable of handling complex environments and varied client needs.
Duties and Responsibilities:
- Most of the work focused on helpdesk and MS365
- Helpdesk work: ο new users and accounts setup, printer configurations, Network troubleshooting, new device setup, configuration and data migration, Migration of data from old to new devices, SharePoint, Intune, conditional access and other tasks
- Troubleshooting issues with end clients
- Phone and email/remote support
- Remote IT support for our range of managed services customers, ranging from home users to local government entities
- Cloud-focused support. That could be Microsoft 365 stack, it could be the configuration of DNS through to SSL Certificates. There will be on-prem infrastructure, as most customers are running Azure AD Sync.
- Excellent DNS knowledge
- Good understanding of Share Permissions, AD OU structure and NTFS Permissions
- Kaseya Autotask PSA, CW Automate, CW Control and ITGlue are our primary tools
- Ability to demonstrate your learning achievements
- Willingness to upskill and develop your technical skillset
Required Experience/Skills:
- Requirement of 5+ years of IT Support Experience
- Experience and demonstrated knowledge with Microsoft 365, including Exchange, OneDrive, SharePoint, Intune & Conditional Access
- Prior experience of minimum 12 months within an MSP organisation where you are used to accounting for your time daily
- Personal characteristic of Integrity above all else
- Some formal IT qualification, we need to see your willingness and ability to learn
- Optimistic - "The cup is half-full mentality"
- Demonstrated experience in varied environments with high-pressure situations
- Sound Network Troubleshooting Skills
- User support with Server 2016-2025
- Experience with Autotask, Automate RMM, ITGlue or similar MSP Tools
Desired but not essential: