Automation Engineer (Rewst)

Key Responsibilities - Automation Development

• Design, develop, and maintain automation workflows using the Rewst platform.
• Build automation scripts using Python, PowerShell, and Jinja templating.
• Develop and maintain reusable automation modules and scripts.
• Work with JSON data manipulation and structured data processing.
• Create automation to integrate across multiple systems using REST APIs. 

API Integration

• Integrate automation workflows with platforms such as: Microsoft 365, Azure, Microsoft Graph, MSP tools (ConnectWise, Autotask, etc.)
• Work with OpenAPI and Swagger documentation to build integrations. 
• Develop API-based automation solutions that support IT operations. 

MSP Platform Automation

• Automate workflows commonly used by MSPs including - User provisioning and deprovisioning, Ticket management automation, Device management, Monitoring and alert remediation, Reporting and operational processes
• Integrate automation with PSA, RMM, and security platforms. 

Development & Version Control

• Use Git for version control and collaboration.
• Follow structured development cycles, testing processes, and release management.
• Maintain documentation for scripts, workflows, and integrations.

Collaboration

• Work closely with the lead automation engineer, learning and assisting with automation projects.
• Participate in design discussions and architecture reviews.
• Collaborate with infrastructure engineers and service desk teams to identify automation opportunities. 

Continuous Improvement

• Identify repetitive manual tasks that can be automated.
• Improve existing workflows for efficiency, reliability, and scalability.
• Stay up to date with automation tools, APIs, and MSP technology platforms. 

Technical Skills & Experience - Essential

• 3+ Years of experience developing automation workflows or scripts. 
• Strong knowledge of: Python, PowerShell, Jinja templating, JSON data manipulation
• Experience working with REST APIs and API integrations. 
• Familiarity with: Microsoft Graph, Azure and Microsoft 365 environments 
• Experience using Git for source control.
• Understanding of OpenAPI and Swagger documentation.
• Experience building automation solutions using code. 

MSP / Infrastructure Experience (Highly Desirable)

• Previous experience working in: Managed Service Providers, IT Infrastructure teams, Service Desk or Systems Engineering roles
• Familiarity with tools such as: ConnectWise Manage, ConnectWise Automate, Autotask, RMM platforms 
• Understanding of common MSP workflows and operational challenges.