Level 3 IT Support Technician
Full TimeJob Overview
We’re looking for a Level 3 IT Support Technician to join our fast-growing team. This is a senior technical position where you’ll handle complex escalations, drive system improvements, and contribute to project delivery. You’ll also mentor junior team members and play a key role in shaping how we deliver top-tier support to our clients.
We’re looking for a Level 3 IT Support Technician to join our fast-growing team. This is a senior technical position where you’ll handle complex escalations, drive system improvements, and contribute to project delivery. You’ll also mentor junior team members and play a key role in shaping how we deliver top-tier support to our clients.
Key Responsibilities
- Resolve advanced tickets escalated from Level 2 support.
- Provide expert support for Microsoft 365, Azure AD, Intune, Defender, and SharePoint.
- Deploy and manage on-premises and cloud infrastructure.
- Configure and maintain firewalls, VPNs, VLANs, and advanced networking setups.
- Use automation tools such as PowerShell, RMM, and scripting to streamline processes.
- Support phone systems (e.g., 3CX or similar).
- Maintain and improve documentation and knowledge base.
- Assist with project delivery and collaborate with the projects team.
What We’re Looking For
- 3+ years’ experience in an MSP or similar Level 2/3 support role.
- Strong technical skills in Microsoft Cloud technologies, networking, and server administration.
- Excellent problem-solving ability and communication skills.
- Ability to prioritize tasks and work to deadlines.
- Microsoft certifications or an IT degree (completed within the last 5 years).
Nice-to-Haves
- Experience with Veeam, UniFi/UISP, and ConnectWise Manage/Automate.
- Familiarity with Group Policy and AD environments.
- Passion for automation and documentation.
If you’re ready to take the next step in your IT career and work with a team that values your expertise, we’d love to hear from you!
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