2nd Line Support Engineer (AX 2012 & D365)
Full TimeJob Overview
The 2nd Line Support Engineer will handle more complex technical issues escalated from the 1st Line Support team. This role requires in-depth knowledge of AX 2012 and D365 systems, as well as the ability to analyze and resolve technical and business problems efficiently.
The 2nd Line Support Engineer will handle more complex technical issues escalated from the 1st Line Support team. This role requires in-depth knowledge of AX 2012 and D365 systems, as well as the ability to analyze and resolve technical and business problems efficiently.
Key Responsibilities:
- Provide advanced technical support for AX 2012 and D365 users.
- Analyze and resolve complex issues escalated from the 1st Line Support team.
- Collaborate with development teams to identify and implement solutions for recurring issues.
- Perform system diagnostics and troubleshooting to identify root causes of problems.
- Maintain detailed documentation of support activities and solutions.
- Assist in the development and maintenance of knowledge base articles.
- Participate in system upgrades, patches, and maintenance activities as needed.
Qualifications:
- Proven experience in a 2nd line support role, with strong knowledge of AX 2012 and D365.
- Strong analytical and problem-solving skills.
- Excellent communication and interpersonal skills.
- Ability to work independently and as part of a team.
- Experience with system upgrades, patches, and maintenance.
- Familiarity with ITIL processes is a plus.
Key Competencies:
- Attention to detail - very important for this role
- Technical Expertise and Analytical Thinking
- Problem Solving
- Communication Skills
- Team Collaboration
- Time Management
Woking hours - 4am to 1pm (IST)
Work mode - Remote